Información sobre el vendedor
Return policy * At Minced company, we are committed to ensuring your satisfaction with every purchase. If you’re not entirely happy with your order, we’re here to help! 1. Eligibility for Returns To be eligible for a return, the item must meet the following conditions: • The item must be unused, unworn, and in the same condition that you received it. • It must be in the original packaging, with all tags and labels intact. • Returns must be made within 14 days from the date of delivery. • Proof of purchase (receipt, order number, etc.) is required. 2. Non-Returnable Items Certain types of items cannot be returned. These include: • Perishable goods (e.g., food, flowers) • Customized or personalized products • Digital products (e.g., downloads, subscriptions) • Clearance or sale items (unless damaged or defective) 3. Return Process • Step 1: Email us at [Your Email] or fill out the return form on our website with your order number and reason for the return. • Step 2: Once your return is approved, we will send you a return shipping label. Please securely pack the item and send it back to us. • Step 3: Upon receiving your returned item, we will inspect it and notify you about the approval or rejection of your refund. 4. Refunds Once your return is approved, we will process your refund. A credit will automatically be applied to your original payment method within 14 days. • Please note that shipping fees are non-refundable, and you will be responsible for the return shipping costs unless the return is due to our error or a defective product. • For late or missing refunds, please contact your bank or credit card provider as it may take some time before the refund is reflected. 5. Exchanges We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [Your Email] and follow the return process. 6. Damaged or Defective Items If you received an item that is damaged or defective, please contact us within 14 days of receiving the product. We will arrange for a replacement or refund, including the cost of return shipping. 7. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 8. International Returns For international orders, return shipping and any additional duties, taxes, or customs fees will be the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance for high-value returns. 9. Contact Us For any questions related to returns and refunds, please contact our customer service team at: • Email: [email protected] This return policy balances customer satisfaction with practical considerations for your e-commerce business. Let me know if you’d like to customize any specific sections!